Useful Information

Driver's age

25 to 99 years.

Young driver's age: 21 to 24 years. Charge 7.95 EUR per day. Maximum 96 EUR. Includes 21% tax

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Vehicles collected in the Canary Islands may travel to other Canary Islands as long as the customer contracts the Cross-Border cover. If this Cross-Border cover is not contracted by the customer then the basic cover included in every rental will only be valid on the island where the vehicle was collected.

Vehicles collected at the Balearic offices also may travel to other Balearic Islands as long as the customer contracts the Cross-Border cover. If the Cross-Border cover is not contracted by the customer then the basic cover included in every rental will only be valid on the island where the vehicle was collected.

Vehicles rented in mainland Spain are not allowed to travel outside of the mainland. Also vehicles may never travel in the Spanish communities of Ceuta or Melilla.

Customers who pick up their vehicles at the Gerona, Reus, Bilbao, Santander, Santiago, Oviedo and Barcelona offices may travel to France and Andorra. A special Cross-Border cover is necessary for these customers.

Customers who pick up their vehicles at the Granada, Sevilla, Málaga, Jerez, Almeria and Sancti Petri offices may travel to Portugal and Gibraltar. A special Cross-Border cover is necessary for these customers.

Customers who pick up their vehicles at the Gibraltar office may travel to Portugal. A special Cross-Border cover is necessary for these customers.

Customers who pick up their vehicles at the Madrid, Oviedo, Bilbao, Santander & Santiago office may travel to the following Portuguese provinces: Minho, Tras-os-Montes e Alto Douro, Douro Litoral, Beira Alta, Beira Litoral and Beira Baixa. A special Cross-Border cover is necessary for these customers.

Cross Border is not allowed for Gas Vehicles (Group CG).

The cost for the above mentioned Cross-Border cover is 9€ per day, with a minimum charge of 25€ and with a maximum charge of 90€ for any pick up location.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 24 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 24 hours in advance of pick-up, you will receive a refund minus GBP43. If your online payment is less than GBP43, no refund will be made for your car hire booking.

3 - If your booking is made less than 24 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 24 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 24 hours in advance, you will not be entitled to a refund.